Cleaning

A handmade rug offers excellent durability. They can be cleaned and repaired almost infinitely
and should last a lifetime. We recommend treating everyday stains and spillages by mopping up
the area and using a solution of soft soap in warm water if required. Accidents do happen and if
you experience a serious spillage please call your nearest showroom for recommended cleaners and advice.

Fluff and Vacuuming

New rugs can shed a bit of fluff, which is created from excess fibres that were not properly
incorporated into the yarn during spinning. This is normal, and is not a sign that your rug is
falling apart! It is best to vacuum a rug often at first until the fluffing ceases. If you are able to
control the power of your vacuum cleaner, ensure that it is not at the most powerful setting. Do
not use a cleaner head with teeth as this will damage the rug.

Abrash

Yarn prepared by hand is not completely uniform in colour or thickness. When this yarn is dyed it
does not take the colour evenly, and these inconsistencies produce a subtle stripe effect in the
finished rug, called ‘abrash’. This is a desirable feature of handmade rugs, imparting them with
life and character. Rugs made without abrash appear flat and look machine made.

Fading

The Rug Company uses only the best dyes that offer the most resistance to fading. However,
there are no dyes that are completely photostable or impervious to fading in sunlight. Over time,
any material left in strong sunlight will fade. Traditionally, the best way to mitigate this effect is
to turn a rug from time to time so that at least any fade is even.

Loose Threads

If a thread becomes loose in your rug, do not pull it, but carefully cut it with sharp scissors. This
will not damage the rug.

SIZE AND FITTING GUIDE

When buying a rug from The Rug Company, we recommend
that you try the rug at home before making a decision.

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